Refund policy

Refund & Return Policy

ACRESOME

At ACRESOME, we strive to provide quality products and a smooth shopping experience. If there is an issue with your order, we are here to help.

Returns

We offer a 2-day return window, which means you must request a return within 2 days (48 hours) from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order confirmation or receipt)

  • An unboxing video or clear photos may be required for verification

To request a return, please contact us at:

Email: contactacresome@gmail.com

If your return request is approved, we will provide instructions on how and where to send your package. Items sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

You must contact us within 48 hours of delivery at contactacresome@gmail.com with clear photos or an unboxing video and your order details. We will review the issue and arrange a replacement or suitable resolution.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants, etc.)

  • Customized or personalized products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Items returned after the 2-day return window

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may:

  1. Return the original item (if eligible)

  2. Place a new order separately

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 7–10 business days for the refund to reflect

  • Processing time may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contactacresome@gmail.com.

Contact Information

ACRESOME
Email: contactacresome@gmail.com
Location: India